These general conditions of sale (hereinafter the “General Conditions“) apply to any purchase made by a natural person (hereinafter the “CUSTOMER“;) on the website https://dea-cult.com/ (hereinafter the “SITE”) with DEA CULT, registered in the trade and companies register under number 348871419, having its registered office at 671 corniche Michel Pacha, 83500 La Seyne sur mer, France Tel: 06 52 72 59 91 , email: contact@dea-cult.com (hereinafter the “SELLER”).

IMPORTANT

Any order placed on the Site necessarily implies the CUSTOMER’s unreserved acceptance of these general conditions. You have the possibility of registering free of charge on the BLOCTEL cold calling opposition list (www.bloctel.gouv.fr) in order to no longer be solicited by telephone by a professional with whom you have no current contractual relationship, in accordance with the law n°2014-344 of March 17, 2014 relating to consumption. Any consumer has the possibility of registering for free on this list on the site https://conso.bloctel.fr/index.php/inscription.php.

ARTICLE 1. DEFINITIONS 

The terms used below have, in these General Conditions, the following meaning:
• “CUSTOMER”: designates the co-contractor of the SELLER, who guarantees to have the quality of consumer as defined by French law and case law. As such, it is expressly provided that the CLIENT acts outside of any usual or commercial activity.
• “DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CLIENT to the delivery address indicated when ordering.
• “PRODUCTS”: designates all the products available on the SITE.
• “TERRITORY”: designates the whole world excluding: India, Pakistan, and Sweden.

ARTICLE 2. PURPOSE

These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.
The CLIENT is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the sales department of the SELLER to benefit from separate contractual conditions.

ARTICLE 3. ACCEPTANCE OF THE GENERAL CONDITIONS

The CUSTOMER undertakes to carefully read these General Conditions and accept them, before proceeding to the payment of an order of PRODUCTS placed on the SITE. These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy. The SELLER advises the CLIENT to read the General Conditions for each new order, the
latest version of the said Conditions applying to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood, and accepted the General Conditions without limitation or condition.

ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE

To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives. The CLIENT will be invited to provide information to identify him by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check on the SITE the status of his order. Delivery tracking can, if necessary, be carried out using the online tracking tools of some carriers. The CUSTOMER can also contact the SELLER’s sales department at any time by email, at contact@dea-cult.com, to obtain information on the status of his order.
The information that the CUSTOMER provides to the SELLER during an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, eligibility, and the information communicated.

 ARTICLE 5. ORDERS

Article 5.1  Product characteristics

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law. The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.
Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and the standards applicable in France.

Article 5.2. Ordering procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER’s start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of his choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once the
PRODUCT is selected, the PRODUCT is placed in the CUSTOMER’s cart. The latter can then add as many PRODUCTS to his cart as he wishes.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in his cart, the CUSTOMER must click on the cart and check that the content of his order is correct. If the CUSTOMER has not yet done so, he will then be asked to identify himself or register. Once the CUSTOMER has validated the contents of the cart and has logged in/registered, an online form will be displayed to his attention that is automatically completed and summarizing the price, applicable taxes and, if applicable, delivery costs.
The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content. The CUSTOMER can then proceed with payment for the PRODUCTS by following the
instructions on the SITE and provide all the information necessary for the billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these
specific references appear when the right options have been selected. Orders placed must
include all the information necessary for the proper processing of the order.
The CUSTOMER must also select the delivery method chosen.

5.2.3. Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct. The SELLER does not send any order confirmation by postal mail or fax.

5.2.4. Invoicing

During the order process, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be filled in order for the CUSTOMER’s order to be processed by the SELLER). In particular, the CUSTOMER must clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any access code to the DELIVERY address. The CLIENT must also specify the payment method chosen.

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct.
The SELLER does not send any order confirmation by postal mail or fax. Neither the order form that the CUSTOMER draws up online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by email constitute an invoice. Regardless of the method of order or payment used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.

5.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE do not begin to run until that date.

5.4. Price

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).

Prices include value added tax (VAT) at the rate in force on the date of order. Any change in the applicable rate may affect the price of the PRODUCTS from the date of entry into force of the new rate. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER’s suppliers are subject to change. As a result, the prices indicated on the SITE may change. They can also be modified in case of special offers or sales. The prices indicated are valid unless there is a gross error. The applicable price is that indicated on the SITE on the date on which the order was placed by the CUSTOMER.

5.5. Availability of PRODUCTS

The professional undertakes to deliver the PRODUCT on the date or within the time indicated to the CUSTOMER, unless the parties have agreed otherwise. The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS can also be informed of the restocking of a PRODUCT by the SELLER.

In any case, if unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable. If a PRODUCT is unavailable, the SELLER may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for unavailable PRODUCTS at the latest within thirty (30) days of payment.

ARTICLE 6. RIGHT OF WITHDRAWAL

The terms of the right of withdrawal are provided for in the “withdrawal policy”, a policy available in Appendix 1 hereof and accessible at the bottom of each page of the SITE via a hypertext link.

ARTICLE 7. PAYMENT

7.1. Payment Method

The CUSTOMER can pay for his PRODUCTS online on the SITE according to the payment method proposed by the SELLER. The CUSTOMER guarantees the SELLER that he has all the authorizations required to use the chosen payment method. The SELLER will take all necessary measures to guarantee the security and confidentiality of
the data transmitted online as part of online payment on the SITE. As such, it is specified that all payment information provided on the SITE is transmitted to the
SITE bank and is not processed on the SITE.

7.2. Date of payment

In the case of a single payment by credit card, the CUSTOMER’s account will be debited as soon as the PRODUCT order is placed on the SITE. In case of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.

7.3. Delay or refusal of payment

If the bank refuses to charge a card or other means of payment, the CUSTOMER must contact the SELLER’s Customer Service to pay for the order by any other valid means of payment. In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the money flow due by the CUSTOMER proves impossible, the order would be cancelled, and the sale automatically terminated.

ARTICLE 8. PROOF AND ARCHIVING

Any contract concluded with the CUSTOMER corresponding to an order of more than 120 euros TTC will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code. The SELLER agrees to archive this information to track transactions and produce a copy of the contract at the request of the CUSTOMER. In the event of a dispute, the SELLER will have the opportunity to prove that his electronic tracking system is reliable and that it guarantees the integrity of the transaction.

ARTICLE 9. TRANSFER OF OWNERSHIP

The SELLER remains the owner of the PRODUCTS delivered until they are fully paid by the CUSTOMER. The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to retention of title, as well as the risks of damage they may cause.

ARTICLE 10. DELIVERY

The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy”; referred to in Annex 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link.

ARTICLE 11. PACKAGING

The PRODUCTS will be packaged in accordance with current transport standards, to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Annex 1 – Withdrawal Policy.

ARTICLE 12. GUARANTEES

Apart from the commercial guarantees that the SELLER may offer for certain PRODUCTS, any Customer benefits from “legal” guarantees, for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Consumer Code. 
Article 12.1. Guarantee of conformity
Article L.217-4 of the Consumer Code: “The seller delivers a good in accordance with the contract and is liable for defects of conformity existing at the time of delivery. He is also liable for defects of conformity resulting from the packaging, assembly instructions or installation when it has been charged to him by the contract or has been carried out under his responsibility.”
Article L.217-5 of the Consumer Code: “The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, if applicable: – if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model. The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code).  In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his choice. However, if the cost of the CUSTOMER’s choice is manifestly disproportionate to the other possible option, considering the value of the PRODUCT or the importance of the defect, the SELLER may make a refund, without following the option chosen by the Customer.
If a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address DEA CULT 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. 
The action resulting from the prohibitive defects must be brought by the CLIENT within two (2) years of the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code) .  

ARTICLE 13. RESPONSIBILITY OF LIABILITY

The SELLER can under no circumstances be held liable in the event of non-performance or poor performance of the contractual obligations attributable to the CUSTOMER, when entering his order. The SELLER cannot be held responsible, or considered to have failed herein, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence of the French courts and tribunals. It is also specified that the SELLER does not control websites that are directly or indirectly linked to the SITE. Consequently, it excludes any liability for the information published therein. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.

 
 ARTICLE 14. FORCE MAJEURE
 

The SELLER’s liability cannot be implemented if the non-performance or delay in the performance of one of his obligations described in these GTC results from a case of force majeure. Force majeure in contractual matters occurs when an event beyond the debtor’s control, which could not be reasonably foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the performance of his obligation by the debtor.
If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is final, the contract is automatically terminated, and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.

As such, the SELLER cannot be held liable in particular in the event of an attack by hackers, the unavailability of materials, supplies, spare parts, personal or other equipment, interruption of electronic communications networks, as well as in the event of any circumstance or event outside the control of the SELLER occurring after the conclusion of the GTC and preventing execution under normal conditions. It is specified that, in such a situation, the CUSTOMER cannot claim the payment of any compensation and cannot bring any appeal against the SELLER. In the event of an occurrence of one of the above-mentioned events, the SELLER will endeavour to inform the CUSTOMER as soon as possible.

ARTICLE 15. PERSONAL DATA

The SELLER collects personal data about its CUSTOMERS on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser. The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER’s account, analyse orders and, if the CUSTOMER has expressly chosen this option, send him commercial prospecting letters, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER’s data is kept confidentially by the SELLER for the purposes of the contract, its execution and in compliance with the law, for a period of 3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.
CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to the SELLER’s service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its business partners the names and contact details of its CUSTOMERS, provided that they have expressly given their prior consent when registering on the SITE.
The SELLER will specifically ask CUSTOMERS if they want their personal data to be disclosed. CUSTOMERS can change their mind at any time by contacting the SELLER. The SELLER can also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of 6 January 1978 on data processing, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation known as GDPR.
It is recalled that the CUSTOMER whose personal data are processed has the rights to access, rectify, update, portability and delete information concerning him, as well as a right to limit processing in accordance with Articles 49,50,51,53 and 55 of the Data Protection Act and the provisions of Articles 15, 16, 17 and 18 of the European General Regulation on the Protection of Persons (GD In accordance with the provisions of Article 56 of the Data Protection Act and Article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, object to the processing of data concerning him, without cause and without charge.

The CUSTOMER can also define the fate of his data after his death and choose whether the SELLER communicates his data to a third party that the CUSTOMER has previously designated. The CLIENT can exercise these rights by sending an email to: contact@dea-cult.com or by sending a letter to DEA CULT 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. 
Finally, the CUSTOMER may also file a complaint with the supervisory authorities and in particular the CNIL (https://www.cnil.fr/fr/complaints).

ARTICLE 16. COMPLAINTS

The SELLER makes available to the CUSTOMER a “Customer Telephone Service” at the following number: 06 52 72 59 91 (non-surcharged number). Any written complaint from the CUSTOMER must be sent to the following address: DEA CULT 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. 

ARTICLE 17. INTELLECTUAL PROPERTY.

All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law. These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the SITE must request the authorization of the SELLER in writing.
This authorization from the SELLER will under no circumstances be granted definitively. This link must be deleted at the request of the SELLER. Hypertext links to the SITE that use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited. Any representation or reproduction, total or partial, of the SITE and its content, by any process whatsoever, without the express prior authorization of the SELLER, is prohibited and will constitute an infringement punishable by Articles L.335-2 and following and Articles L.713-1 et seq. of the Intellectual Property Code. Acceptance of these GTC constitutes recognition by the CLIENT of the SELLER’s
intellectual property rights and commitment to respect them.

ARTICLE 18. VALIDITY OF THE GENERAL CONDITIONS

Any change in current legislation or regulations, or any decision of a competent court invalidating one or more clauses of these General Terms and Conditions shall not affect the validity of these General Terms and Conditions. Such a modification or decision does not in any way authorize CUSTOMERS to ignore these General Terms and Conditions.

Any conditions not expressly dealt with herein will be governed in accordance with the use of the private trade sector, for companies whose head office is located in France.

Article 19. MODIFICATION OF THE GENERAL CONDITIONS

These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.
Changes to the General Terms and Conditions will not apply to PRODUCTS already purchased.

Article 20. JURISDICTION AND APPLICABLE LAW

THESE GENERAL CONDITIONS AS WELL AS THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS WILL BE COMPETENT.
However, prior to any recourse to the arbitral or state judge, the Customer is invited to contact the SELLER’s complaints department. If no agreement is reached or if the CUSTOMER justifies having tried beforehand to resolve his dispute directly with the SELLER by a written complaint, then an optional mediation procedure will be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any dispute relating to this contract arises, including its
validity.
To initiate this mediation, the CLIENT can contact the mediator of SELLER CM2C MEDIATEUR, whose contact details are: 14 rue Saint Jean 75017 Paris, and which can be entered via this link: https://www.cm2c.net/.  The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgement of receipt indicating the elements of the conflict Since mediation is not mandatory, the CLIENT or SELLER may withdraw from the process at any time
IN THE HYPOTHESIS OR MEDIATION WOULD FAIL OR NOT BE CONSIDERED, THE DISPUTE THAT MAY HAVE GIVEN RISE TO MEDIATION WILL BE ENTRUSTED TO THE COMPETENT COURT DESIGNATED ABOVE.

ANNEXE 1: WITHDRAWAL POLICY

Principle of withdrawal
The CUSTOMER has in principle the right to withdraw by returning or returning the PRODUCT to the SELLER, without giving a reason. To do this, the PRODUCT must be returned or returned no later than fourteen (14) days of the communication of its decision to withdraw, unless the SELLER proposes to recover the PRODUCT himself.
Cooling-off period
The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the property. In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last good. In the event of delivery of the PRODUCT in several batches of parts, the withdrawal period
will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last lot or part.
Notification of the right of withdrawal
To exercise his right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify his decision to withdraw by means of an unambiguous declaration (for example, letter sent by post or email) to: DEA CULT 671 corniche Michel Pacha, 83500 La Seyne sur mer, France or contact@dea-cult.


WITHDRAWAL FORM
Attention: DEA CULT
SELLER’s telephone number: 06 52 72 59 91
SELLER’s email address*: contact@dea-cult.com
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT reference
Invoice number:
Order form number:
– Ordered on [________________]/received on [________________]
– Method of payment used:

– Name of the CUSTOMER and, if applicable, the beneficiary of the order:
– Customer’s address:
– Delivery address:
– Signature of the CLIENT (except in cases of transmission by email)
– Date
In order for the withdrawal period to be respected, the CUSTOMER must transmit his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal from withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all the sums paid, including delivery costs (except for additional costs resulting, where applicable, from the CUSTOMER’s choice of a delivery method other than the standard delivery method proposed by the SELLER) from the date on which he is informed of the CUSTOMER’s decision to withdraw. ( Article L.221-24 of the Consumer Code). Unless he proposes to recover the PRODUCTS himself, the SELLER may postpone the refund until the PRODUCTS are recovered or until the CUSTOMER has provided proof of the shipment of the PRODUCTS, the date chosen being that of the first of these facts.
The SELLER will make the refund using the same means of payment that the CUSTOMER used for the initial transaction, unless expressly agreed by the CUSTOMER to use another means of payment and to the extent that the refund will not incur any costs for the CUSTOMER.

Methods of return
The CUSTOMER must in any case, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the goods to: DEA CULT 671 corniche Michel Pacha, 83500 La Seyne sur mer, France
This period is deemed to be respected if the CUSTOMER returns the goods before the expiry of the fourteen (14) day period.

Return costs
The CUSTOMER will have to bear the direct costs of returning the property. In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods.

Condition of the returned property

The PRODUCT must be returned according to the SELLER’s instructions and include all the
accessories delivered. The CUSTOMER is only liable for the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics, and proper functioning of this PRODUCT. In other words, the CUSTOMER has the opportunity to test the PRODUCT, but his responsibility may be incurred if he carries out manipulations other than those necessary.

Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
– Supply of goods made to the CUSTOMER’s specifications or clearly personalized

ANNEXE 2: DELIVERY POLICY

Delivery area
The PRODUCTS offered can only be delivered to the TERRITORY. It is impossible to place an order for any delivery address located outside this TERRITORY, namely: India, Pakistan and Sweden. The PRODUCTS are shipped to the delivery address(s) that the CUSTOMER has indicated during the order process.
Shipping time
The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are exclusive of weekends or public holidays.
An electronic message will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS, provided that the email address on the registration form is correct.
Delivery times & costs
During the order process, the SELLER informs the CUSTOMER of the possible shipping times and formulas for the PRODUCTS purchased. Shipping costs are calculated according to the delivery method.The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased. The details of delivery times and costs are detailed on the SITE. In the absence of an indication or agreement as to the date of delivery, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).
Terms of DELIVERY
The package will be given to the CUSTOMER against signature and on presentation of an identity document. In case of absence, a notice of passage will be left to the CUSTOMER, to allow him to pick up his package at his post office.
DELIVERY problems
The CUSTOMER is informed of the delivery date set at the time he chooses the carrier, at the end of the online order procedure, before confirming the order. It is specified that deliveries will be made within a maximum of thirty (30) days. Otherwise, the CUSTOMER must give notice to the SELLER to deliver within a reasonable time and in
case of non-delivery within this period, he may terminate the contract.

The SELLER will refund, without undue delay from receipt of the termination letter to the CUSTOMER the total amount paid for the PRODUCTS, taxes and shipping costs included, using the same payment method as that used by the CUSTOMER to purchase the PRODUCTS. The SELLER is responsible until the PRODUCT is delivered to the CUSTOMER. It is recalled that the CUSTOMER has three (3) days to notify the carrier of partial damage or loss found during delivery.

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