Terms and Conditions

These general terms and conditions of sale (hereinafter the “Terms and Conditions”) apply to any purchase made by a natural person (hereinafter the “CUSTOMER”) on the website https://dea-cult.com/ (hereinafter the “SITE”) from DEA CULT, registered in the Trade and Companies Register under number 348871419, with its registered office at 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. Tel: 06 52 72 59 91, email: contact@dea-cult.com (hereinafter the “SELLER”).

Important

Any order placed on the Site necessarily implies the CUSTOMER’s unreserved acceptance of these general terms and conditions.

You may register free of charge on the BLOCTEL telephone marketing opposition list (www.bloctel.gouv.fr) so as no longer to be contacted by telephone by a professional with whom you have no ongoing contractual relationship, in accordance with Law No. 2014-344 of 17 March 2014 on consumer affairs. Any consumer may register free of charge on this list at https://conso.bloctel.fr/index.php/inscription.php.

Article 1. Definitions

The terms used below have, in these Terms and Conditions, the following meaning:

“CUSTOMER”: refers to the SELLER’s co-contractor, who warrants that they have the status of consumer as defined by French law and case law. As such, it is expressly stipulated that the CUSTOMER acts outside of any habitual or commercial activity.
“DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated at the time of the order.
“PRODUCTS”: refers to all products available on the SITE.
“TERRITORY”: refers to the entire world excluding: India, Pakistan and Sweden.

Article 2. Purpose

These Terms and Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.

The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER’s sales department in order to benefit from separate contractual terms.

Article 3. Acceptance of the Terms and Conditions

The CUSTOMER undertakes to read these Terms and Conditions carefully and to accept them before proceeding to pay for an order of PRODUCTS placed on the SITE. These Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to carefully read, download and print the Terms and Conditions and to keep a copy. The SELLER advises the CUSTOMER to read the Terms and Conditions with each new order, the latest version of said Terms applying to any new order of PRODUCTS. By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the Terms and Conditions without limitation or condition.

Article 4. Purchasing products on the site

In order to purchase a PRODUCT, the CUSTOMER must be at least 18 years of age and have legal capacity or, if a minor, be able to provide evidence of the consent of their legal representatives. The CUSTOMER will be invited to provide information enabling their identification by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER. The CUSTOMER can check the status of their order on the SITE. Tracking of DELIVERIES may, where applicable, be carried out using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER’s sales department at any time by email, at contact@dea-cult.com, in order to obtain information on the status of their order. The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.

Article 5. Orders

Article 5.1 — Characteristics of the products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law. The CUSTOMER undertakes to read this information carefully before placing an order on the SITE. Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with European legislation in force and with the standards applicable in France.

Article 5.2 — Order procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER’s start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER must select the PRODUCT(s) of their choice by clicking on the relevant PRODUCT(s) and choosing the desired characteristics and quantities. Once the PRODUCT is selected, it is placed in the CUSTOMER’s basket. The CUSTOMER can then add as many PRODUCTS to their basket as they wish.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in the basket, the CUSTOMER must click on the basket and check that the contents of their order are correct. If the CUSTOMER has not already done so, they will then be invited to log in or register. Once the CUSTOMER has validated the contents of the basket and has logged in / registered, an online form will be displayed, automatically completed and summarising the price, applicable taxes and, where applicable, delivery costs.

The CUSTOMER is invited to check the contents of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its contents.

The CUSTOMER can then proceed to pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for the billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order. The CUSTOMER must also select the chosen delivery method.

5.2.3. Acknowledgement of receipt

Once all the steps described above have been completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated via the registration form is correct. The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing

During the order procedure, the CUSTOMER must enter the information necessary for billing (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER’s order to be processed by the SELLER). In particular, the CUSTOMER must clearly indicate all information relating to the DELIVERY, in particular the exact DELIVERY address, as well as any access code to the DELIVERY address. The CUSTOMER must also specify the chosen payment method. Neither the order form that the CUSTOMER completes online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. Whatever the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the parcel.

Article 5.3 — Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The time periods indicated on the SITE only begin to run from this date.

Article 5.4 — Price

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros, all taxes included, as well as the applicable delivery costs (depending on the weight of the parcel, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).

Prices include in particular value added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS as of the date the new rate comes into force.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER’s suppliers are liable to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales.

The prices indicated are valid, except in the event of a gross error. The applicable price is the one indicated on the SITE on the date the order is placed by the CUSTOMER.

Article 5.5 — Availability of PRODUCTS

The professional undertakes to deliver the PRODUCT on the date or within the time period indicated to the CUSTOMER, unless the parties have agreed otherwise. The unavailability of a PRODUCT is, in principle, indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed by the SELLER of the restocking of a PRODUCT. In any event, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable. In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, propose an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will obtain a refund of all sums paid for the unavailable PRODUCTS no later than within thirty (30) days of payment.

Article 6. Right of withdrawal

The terms of the right of withdrawal are set out in the “withdrawal policy”, a policy available in Appendix 1 hereof and accessible at the bottom of each page of the SITE via a hyperlink.

Article 7. Payment

Article 7.1 — Means of payment

The CUSTOMER can pay for their PRODUCTS online on the SITE using the means offered by the SELLER.

The CUSTOMER warrants to the SELLER that they hold all the authorisations required to use the chosen payment method.

The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.

It is specified in this respect that all information relating to payment provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.

Article 7.2 — Date of payment

In the case of a single payment by credit card, the CUSTOMER’s account will be debited as soon as the order for PRODUCTS is placed on the SITE. In the case of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first parcel is shipped. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these Terms and Conditions.

Article 7.3 — Late or refused payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER’s Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever — objection, refusal or otherwise — the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.

Article 8. Evidence and archiving

Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros incl. VAT will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code. The SELLER agrees to archive this information in order to ensure the tracking of transactions and to produce a copy of the contract at the CUSTOMER’s request. In the event of a dispute, the SELLER will have the possibility of proving that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 9. Transfer of ownership

The SELLER remains the owner of the PRODUCTS delivered until they have been paid for in full by the CUSTOMER. The above provisions do not preclude the transfer to the CUSTOMER, at the time of receipt by them, or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.

Article 10. Delivery

The terms of DELIVERY of the PRODUCTS are set out in the “delivery policy” referred to in Appendix 2 hereof and accessible at the bottom of each page of the SITE via a hyperlink.

Article 11. Packaging

The PRODUCTS will be packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to comply with the same standards when they return PRODUCTS under the conditions set out in Appendix 1 – Withdrawal policy.

Article 12. Warranties

In addition to the commercial warranties that the SELLER may offer for certain PRODUCTS, every Customer benefits from “legal” warranties, for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the Consumer Code.

Article 12.1 — Warranty of conformity

Article L.217-4 of the Consumer Code: “The seller delivers goods that conform to the contract and is liable for defects in conformity existing at the time of delivery. The seller is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation where the latter has been made their responsibility under the contract or has been carried out under their responsibility.”

Article L.217-5 of the Consumer Code: “The goods conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: – if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; – if they present the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, by the producer or by their representative, in particular in advertising or labelling; 2° Or if they present the characteristics defined by mutual agreement between the parties or are fit for any special use sought by the buyer, made known to the seller and which the latter has accepted.”

The SELLER may be liable for defects in conformity existing at the time of delivery and for defects in conformity resulting from the packaging, the assembly instructions or the installation where the latter has been made their responsibility or has been carried out under their responsibility. Any action resulting from a defect in conformity is time-barred two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code).

In the event of a defect in conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at their choice. However, if the cost of the CUSTOMER’s choice is manifestly disproportionate compared to the other possible option, taking into account the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund, without following the option chosen by the Customer. In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: DEA CULT, 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. Finally, the CUSTOMER is exempt from providing proof of the existence of the defect in conformity of the PRODUCT during the twenty-four (24) months following the delivery of the PRODUCT, except for second-hand goods for which this period is set at six (6) months (Article L.217-7 of the Consumer Code). It is specified that this legal warranty of conformity applies independently of any commercial warranty granted, where applicable, on the PRODUCTS.

Article 12.2 — Warranty against hidden defects

The SELLER is bound by the warranty on account of hidden defects in the PRODUCT sold which render it unfit for the use for which it is intended, or which so diminish this use that the CUSTOMER would not have acquired it, or would only have given a lower price for it, had they known of them (Article 1641 of the Civil Code). This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of part of its price, if the PRODUCT is not returned. In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: DEA CULT, 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. Any action resulting from redhibitory defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect (first paragraph of Article 1648 of the Civil Code).

Article 13. Liability

The SELLER’s liability may under no circumstances be engaged in the event of non-performance or improper performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.

The SELLER may not be held liable, or deemed to have failed to comply with these terms, for any delay or non-performance, where the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.

It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published thereon. Links to third-party websites are provided for information purposes only and no warranty is given as to their content.

Article 14. Force majeure

The SELLER’s liability cannot be engaged if the non-performance or delay in the performance of one of its obligations described in these GTCS results from a case of force majeure.

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the performance of their obligation by the debtor.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is permanent, the contract is terminated by operation of law and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.

In this respect, the SELLER’s liability cannot be engaged, in particular in the event of an attack by computer hackers, unavailability of materials, supplies, spare parts, personal equipment or others, interruption of electronic communications networks, or in the event of the occurrence of any circumstance or event external to the SELLER’s will occurring after the conclusion of the GTCS and preventing performance under normal conditions.

It is specified that, in such a situation, the CUSTOMER may not claim the payment of any compensation and may not bring any action against the SELLER. In the event of the occurrence of one of the aforementioned events, the SELLER will endeavour to inform the CUSTOMER as soon as possible.

Article 15. Personal data

The SELLER collects personal data concerning its CUSTOMERS on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser. The data collected by the SELLER is used in order to process orders placed on the SITE, manage the CUSTOMER’s account, analyse orders and, if the CUSTOMER has expressly chosen this option, send them commercial prospecting emails, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER’s data is kept confidentially by the SELLER for the purposes of the contract, its performance and in compliance with the law, for a period of 3 years from the end of the commercial relationship if you are a customer, or from your last contact if you are not yet a customer. CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to the SELLER’s service providers involved in the order process. For commercial purposes, the SELLER may transfer to its commercial partners the names and contact details of its CUSTOMERS, provided that the latter have expressly given their prior consent when registering on the SITE.

The SELLER will specifically ask CUSTOMERS whether they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS whether they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of 6 January 1978 on information technology, files and civil liberties and with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, known as the GDPR), the SELLER ensures the implementation of the rights of data subjects. It is recalled that the CUSTOMER whose personal data is processed benefits from the rights of access, rectification, updating, portability and erasure of the information concerning them, as well as a right to the limitation of processing in accordance with Articles 49, 50, 51, 53 and 55 of the French Data Protection Act and with the provisions of Articles 15, 16, 17 and 18 of the European General Data Protection Regulation (GDPR).

In accordance with the provisions of Article 56 of the French Data Protection Act and Article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, object to the processing of data concerning them, without reason and free of charge. The CUSTOMER may also determine the fate of their data after their death and choose whether or not the SELLER communicates their data to a third party that the CUSTOMER has previously designated.

The CUSTOMER may exercise these rights by sending an email to: contact@dea-cult.com or by sending a letter to DEA CULT, 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. Finally, the CUSTOMER may also lodge a complaint with the supervisory authorities and in particular the CNIL (https://www.cnil.fr/fr/plaintes).

Article 16. Complaints

The SELLER makes available to the CUSTOMER a “Customer Telephone Service” at the following number: 06 52 72 59 91 (non-premium-rate number). Any written complaint from the CUSTOMER must be sent to the following address: DEA CULT, 671 corniche Michel Pacha, 83500 La Seyne sur mer, France.

Article 17. Intellectual property

All the visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law. These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the SELLER’s authorisation in writing.

This authorisation from the SELLER will in no case be granted on a permanent basis. This link must be removed at the SELLER’s request. Hyperlinks to the SITE that use techniques such as framing or in-line linking are strictly prohibited.

Any representation or reproduction, in whole or in part, of the SITE and its content, by any process whatsoever, without the SELLER’s prior express authorisation, is prohibited and will constitute an infringement sanctioned by Articles L.335-2 et seq. and Articles L.713-1 et seq. of the Intellectual Property Code.

Acceptance of these GTCS constitutes recognition by the CUSTOMER of the SELLER’s intellectual property rights and an undertaking to respect them.

Article 18. Validity of the Terms and Conditions

Any change in the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these Terms and Conditions, shall not affect the validity of these Terms and Conditions. Such a change or decision does not in any way authorise CUSTOMERS to disregard these Terms and Conditions.

Any conditions not expressly dealt with herein will be governed in accordance with the practice of the retail sector for companies whose registered office is located in France.

Article 19. Modification of the Terms and Conditions

These Terms and Conditions apply to all purchases made online on the SITE, for as long as the SITE is available online. The Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable Terms and Conditions are those in force at the time of the order. Changes made to the Terms and Conditions will not apply to PRODUCTS already purchased.

Article 20. Jurisdiction and applicable law

These Terms and Conditions, as well as the relations between the CUSTOMER and the SELLER, are governed by French law. In the event of a dispute, only the French courts will have jurisdiction. However, prior to any recourse to an arbitral or state judge, the Customer is invited to contact the SELLER’s complaints department.

If no agreement is reached, or if the CUSTOMER provides evidence of having first attempted to resolve their dispute directly with the SELLER by means of a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement upon the occurrence of any conflict relating to this contract, including as to its validity. To initiate this mediation, the CUSTOMER may contact the SELLER’s mediator CM2C MEDIATEUR, whose contact details are: 14 rue Saint Jean, 75017 Paris, and who may be referred to via this link: https://www.cm2c.net/. The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the conflict. As mediation is not mandatory, the CUSTOMER or the SELLER may withdraw from the process at any time.

In the event that mediation fails or is not envisaged, the dispute that could have given rise to mediation will be referred to the competent jurisdiction designated above.

Appendix 1: Withdrawal policy

Principle of withdrawal

The CUSTOMER has, in principle, the right to withdraw by returning or handing back the PRODUCT to the SELLER, without giving any reason. To do so, the PRODUCT must be returned or handed back no later than fourteen (14) days following the communication of their decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.

Withdrawal period

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods. In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several lots), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last item.

In the event of delivery of the PRODUCT in several lots of parts, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the last lot or the last part.

Notification of the right of withdrawal

To exercise their right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post or email) to: DEA CULT, 671 corniche Michel Pacha, 83500 La Seyne sur mer, France or contact@dea-cult.com.

They may also use the form below:

Withdrawal form

For the attention of: DEA CULT
SELLER’s telephone number: 06 52 72 59 91
SELLER’s email address: contact@dea-cult.com

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT reference:
Invoice no.:
Order form no.:
Ordered on [________________] / received on [________________]
Payment method used:
Name of the CUSTOMER and, where applicable, of the beneficiary of the order:
CUSTOMER’s address:
Delivery address:
CUSTOMER’s signature (except in the case of transmission by email):
Date:

For the withdrawal period to be respected, the CUSTOMER must send their communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund the total of the sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the CUSTOMER’s choice of a delivery method other than the standard delivery method offered by the SELLER) as of the date on which it is informed of the CUSTOMER’s decision to withdraw (Article L.221-24 of the Consumer Code).

Unless it offers to collect the PRODUCTS itself, the SELLER may defer the refund until the PRODUCTS have been recovered or until the CUSTOMER has provided proof of shipment of the PRODUCTS, the date retained being that of the first of these events.

The SELLER will make the refund using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees that it use another means of payment and insofar as the refund does not incur any costs for the CUSTOMER.

Return procedures

The CUSTOMER must, in any event, no later than fourteen (14) days after communicating their decision to withdraw from this contract, return the goods to: DEA CULT, 671 corniche Michel Pacha, 83500 La Seyne sur mer, France. This period is deemed respected if the CUSTOMER returns the goods before the expiry of the fourteen (14) day period.

Return costs

The CUSTOMER must bear the direct costs of returning the goods. In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods.

Condition of the returned goods

The PRODUCT must be returned in accordance with the SELLER’s instructions and must include, in particular, all accessories delivered. The CUSTOMER’s liability is only engaged with regard to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but their liability may be engaged if they carry out handling other than that which is necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases: supply of goods made to the CUSTOMER’s specifications or clearly personalised.

Appendix 2: Delivery policy

Delivery zone

The PRODUCTS offered can only be delivered within the TERRITORY. It is impossible to place an order for any delivery address located outside this TERRITORY, namely: India, Pakistan and Sweden. The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER has indicated during the order process.

Shipping time

The time periods for preparing an order and then producing the invoice, before shipping the PRODUCTS in stock, are mentioned on the SITE. These periods are understood to exclude weekends and public holidays. An email message will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS, provided that the email address in the registration form is correct.

Delivery times & costs

During the order process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased. Shipping costs are calculated according to the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased. The details of delivery times and costs are detailed on the SITE. In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract (Article L.216-1 of the Consumer Code).

Delivery procedures

The parcel will be handed over to the CUSTOMER against signature and on presentation of proof of identity. In the event of absence, a delivery notice will be left for the CUSTOMER, in order to allow them to collect their parcel from their post office.

Delivery problems

The CUSTOMER is informed of the delivery date set at the time they choose the carrier, at the end of the online order procedure, before confirming the order. It is specified that deliveries will be made within a maximum of thirty (30) days. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period and, in the event of non-delivery within this period, they may terminate the contract.

The SELLER will refund, without undue delay from receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same means of payment as that used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial losses noted upon delivery.